Shipping & Order FAQ
Shipping & Delivery
All boards are shipped from California, USA
Flat Rate Shipping Fee $150 applies to single SUP Board Orders*, and Orders of 2+ Boards ship FREE*
Paddles, Surf Boards(Not SUPS) and Accessories have $35 Flat Rate*
*within the Contiguous USA.
For All AK, HI, PR and all other addresses outside the Continental USA, please contact us at firstname.lastname@example.org before placing your order for a shipping quote.
Transit Time is typically 2-10 Business Days
Deliveries are MONDAY-FRIDAY 8am to 5pm. Boards require inspection before signing and releasing carrier of any or all liability. Boards are insured, but once the board is signed for and received, a claim cannot be filed with the carrier. You will need to be available to receive, inspect and sign for the shipment.
All Shipment information is considered accurate and final once checkout is completed. Changes are not possible once checkout is complete.
Before signing the delivery receipt, you must unbox and inspect the board thoroughly for any signs of damage that may have occurred during transit. All shipments are fully insured against damage prior to you signing the delivery receipt. Once the delivery receipt is signed, your signature constitutes your final acceptance of the merchandise "AS IS" from the freight company and releases them from any further responsibility. Absolutely no claims or returns can be made after final acceptance from the freight company. If you have any questions or concerns with the condition of your board upon delivery, call us immediately at 866.929.9626 ext 2
We ship via LTL Freight (Boards) or FedEx(Small Packages). Once your order ships, you will be notified via email with your tracking number.
Returns accepted on unused goods* in original packaging and in resealable condition within 30 days of invoice date for a full refund excluding shipping. Additionally, customer is responsible for return shipping charges. Items must be returned in original packaging with all manuals, tags, etc. Goods returned in used or unsaleable condition will be subject to a restocking fee. If you wish to make a return, please CONTACT US at 866.929.9626 ext 2 to be issued an RA Number. No returns are accepted without an RA Number.
*SUPS, Surf Boards and CLEARANCE Items are FINAL SALE (NO RETURNS)
If you have a problem with your board, please contact us immediately at 866.929.9626 ext 2